Watch Repair Shop

Does your Timex need to be repaired? Tell us about the issue and submit your request online.

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Watch Repair Shop


Your TIMEX® watch is warrantied against manufacturing defects by Timex Group USA, Inc. for a period of ONE YEAR from the original purchase date. Timex and its worldwide affiliates will honor this International Warranty.

To obtain warranty service, return your watch to an authorized Timex repair center with a receipt for proof of purchase, clearly showing the date, item purchased, and the retailer from which the purchase was made.

Warranty service is only honored on watches purchased directly from authorized retailers.  Second hand or private sales will not be honored.  In warranty repairs are at no charge; however, a handling fee will be charged.

Repair requests received without proof of purchase, will be processed as an out of warranty repair and will incur the out of warranty charges.

For in warranty and out of warranty repairs, Timex may, at its option, repair your watch by installing new or thoroughly reconditioned and inspected components.

For in warranty repairs that are no longer repairable due to unavailability of parts or components, we may at our option replace the watch with an identical model or a model with like or similar features.

Out of warranty watches that are no longer repairable due to the unavailability of parts or components will be returned as received and no cost will be charged.

1) after the warranty period expires;
2) if the watch was not originally purchased from an authorized Timex retailer;
3) from repair services not performed by Timex;
4) from accidents, tampering or abuse; and
5) lens or crystal, strap or band, watch case, attachments or battery. Timex may charge you for replacing any of these parts.

THIS WARRANTY AND THE REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE. TIMEX IS NOT LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some countries and states do not allow limitations on implied warranties and do not allow exclusions or limitations on damages, so these limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from country to country and state to state.

When sending a watch in for repair never ship it in its original box, as the box will not be returned to you, and never include a special watchband or any other article of personal value in the shipment.

For additional warranty information:

in U.S. and Canada, call 1-800-448-4639.
in Brazil, call +11 2664 1001.
in Mexico, call 01-800-01-060-00.
in Asia, call 852-2815-0091.
in the U.K., call 44 020 8687 9620.
in France, call 33 3 81 63 42 51.
in Germany/Austria: +43 662 889 2130.
For technical products (e.g. IQ+, GPS, HRM, activity trackers, connected products using apps, etc.), call 1-800-328-2677 or email

In other areas, please contact your local Timex retailer or Timex distributor for warranty information.

If your Timex® watch should ever need servicing, send it to Timex as set forth in the Timex International Warranty or create a repair form online and take advantage of free shipping and email status updates.  Click on Watch Repair Shop in the top right-hand corner to get started!

For service questions, call 1-800-448-4639 or custserv@timex.com

To view or print our warranty, please click here.

©2018 Timex Group USA, Inc. TIMEX, INDIGLO and NIGHT-MODE are trademarks of Timex Group B.V. and its subsidiaries.